General Questions
What is VapeCollection.shop?
VapeCollection.shop is an online vape store offering genuine disposable vapes, pod systems, vape kits, e-liquids, nicotine salts, coils, pods, and accessories across the UAE.
Do you sell original vape products?
Yes. We sell only genuine and authentic vape products from trusted brands and suppliers. We do not sell fake, copy, or refurbished products.
Which areas do you deliver to?
We deliver across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, and Al Ain.
How can I contact you?
You can contact us anytime through:
- WhatsApp: +971 55 470 5152
- Phone: +971 55 470 5152
Our customer support is available daily from 10:00 AM to 10:00 PM (UAE Time).
Orders & Delivery
How long does delivery take?
- All emirates, including Dubai: standard delivery within 24 hours for AED 30
- Dubai only: express delivery in 2–3 hours (traffic-dependent) for AED 40 in total
- Free delivery anywhere in the UAE on orders over AED 350
- Deliveries run daily from 10:00 AM to 11:00 PM
Card payment is available in Dubai, Sharjah and Ajman. Cash on delivery and bank transfer are available in every emirate.
Do you offer fast delivery?
Yes. In Dubai you can choose express delivery in 2–3 hours (traffic-dependent) for an extra AED 10 on top of the standard AED 30 charge, so AED 40 in total. Sharjah and the other emirates get standard delivery within 24 hours. See the Shipping Policy for full details.
Delivery operates daily from 10:00 AM to 11:00 PM.
How can I place an order?
You can place an order directly through VapeCollection.shop by adding products to your cart and completing checkout. You may also contact us on WhatsApp for assistance.
Can I change or cancel my order?
Yes, but only before your order has been dispatched. Please contact us as soon as possible if you want to make changes or cancel your order.
What happens if I am not available during delivery?
Our team may contact you to arrange another delivery time. Additional delivery charges may apply if multiple delivery attempts are required.
Age Restriction & Legal Questions
What is the minimum age to buy vape products?
You must be at least 18 years old to purchase vape products from VapeCollection.shop.
Will you ask for ID?
Yes. We may request proof of age before processing or delivering your order. Accepted forms of ID include:
- Emirates ID
- Passport
- UAE Driving License
Can someone else receive my order for me?
Yes, but the person receiving the order must also be at least 18 years old and may be asked to show valid ID.
Is vaping legal in the UAE?
Yes. Vaping is legal in the UAE for adults aged 18 and above. However, vape products must be used responsibly and in accordance with local laws.
Products
What brands do you sell?
We offer products from many popular vape brands, including:
- Elf Bar
- Vozol
- Yuoto
- MYLE
- RELX
- Vaporesso
- SMOK
- Uwell
- GeekVape
- Oxva
Product availability may change depending on stock.
Are your products nicotine-free?
Some products may be nicotine-free, but many disposable vapes, pods, and e-liquids contain nicotine. Please read the product description carefully before ordering.
How do I know which vape is right for me?
If you are unsure which product to choose, contact us on WhatsApp. Our team can help recommend the right vape based on your experience level, preferred flavour, nicotine strength, and budget.
What should I do if my vape is not working?
Please contact us within 24 hours of receiving your order. Include:
- Your order number
- A photo or video of the issue
- The product name
We will review the issue and help with troubleshooting, replacement, or support if applicable.
Why does my disposable vape taste burnt?
A burnt taste can happen if the vape is overused, low on e-liquid, or nearly empty. Stop using the device if it tastes burnt, as continued use may damage the device.
Why is my vape leaking?
Leaking can happen due to heat, improper storage, or damage during transport. Keep your vape upright and avoid leaving it in hot places such as inside a car.
Payments
What payment methods do you accept?
We accept:
- Card payment (Dubai, Sharjah and Ajman)
- Cash on Delivery (all emirates)
- Bank Transfer (all emirates)
Available payment methods will appear during checkout.
Is Cash on Delivery available?
Yes. Cash on delivery is available in every emirate.
Is my payment information secure?
Yes. We use secure checkout systems to protect your payment and personal information.
Returns & Refunds
Can I return vape products?
Due to hygiene and safety reasons, opened vape products usually cannot be returned unless they are defective or incorrect.
What if I receive the wrong product?
Please contact us within 24 hours of delivery with photos of the incorrect item. We will arrange a replacement if necessary.
What if my product arrives damaged?
If your order arrives damaged, contact us within 24 hours and send photos of the product and packaging.
How long do refunds take?
If a refund is approved, it is usually processed within 3–7 business days depending on the payment method.
Need More Help?
If you have any questions that are not listed here, please contact us:
- WhatsApp: +971 55 470 5152
- Phone: +971 55 470 5152
We are happy to help every day from 10:00 AM to 10:00 PM (UAE Time).