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Shipping Policy

Welcome to VapeCollection.shop. We aim to provide fast, secure, and reliable delivery across the UAE. Please read our shipping policy carefully before placing your order.

Delivery Coverage

We currently deliver vape products across all major cities and regions of the UAE, including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Umm Al Quwain
  • Ras Al Khaimah
  • Fujairah
  • Al Ain

We also deliver to surrounding residential and commercial areas within these emirates.

Delivery Time

We offer fast delivery across the UAE:

  • Dubai: delivered within 2–3 hours (traffic-dependent), during delivery hours of 10:00 AM – 11:00 PM. Card payment accepted.
  • Abu Dhabi, Sharjah, Ajman, Al Ain, Fujairah, Ras Al Khaimah & Umm Al Quwain: delivery within 24 hours. Cash on Delivery or Bank Transfer.

Orders placed after 11:00 PM may be processed the next day.

Delivery times may vary during weekends, public holidays, bad weather, or high-demand periods.

Express Delivery in Dubai

Standard Dubai delivery arrives within 2–3 hours (traffic-dependent). A faster ~2-hour express option is available in Dubai for an additional AED 10 on top of the standard delivery charge.

Please contact us on WhatsApp before ordering if you need urgent fast delivery.

Shipping Charges

  • Standard delivery charge: AED 30 (Dubai)
  • Faster ~2-hour express delivery in Dubai: additional AED 10 (AED 40 total)
  • Other emirates: standard delivery charge shown at checkout based on your location

Any shipping fee will be clearly displayed before you complete your order.

Order Processing

All orders are processed after payment confirmation and age verification.

Because VapeCollection.shop sells age-restricted vape products, we may request proof of age before dispatching your order. Orders cannot be shipped until verification is completed.

Orders are normally processed within:

  • 1–6 hours during business hours
  • Up to 24 hours during weekends or busy periods

Order Tracking

After your order is dispatched, you may receive:

  • A confirmation call or WhatsApp message
  • Delivery updates from our team
  • Estimated delivery time for your order

If you have not received your order within the estimated timeframe, please contact us.

Failed Delivery Attempts

If delivery cannot be completed because:

  • The provided address is incorrect
  • The customer is unavailable
  • The customer cannot provide age verification

We may attempt redelivery. Additional delivery charges may apply for repeated delivery attempts.

Damaged or Missing Items

Please inspect your package upon delivery. If your order arrives damaged, incomplete, or incorrect, contact us within 24 hours of receiving the order.

Please include:

  • Your order number
  • Photos of the package and products
  • A description of the issue

We will review the issue and arrange a replacement or solution if applicable.

Restricted Delivery

We reserve the right to refuse or cancel delivery if:

  • The customer is under 18 years old
  • The delivery location is restricted by local regulations
  • The order appears fraudulent or unsafe
  • Required age verification is not provided

Contact Us

For delivery questions or urgent shipping requests, contact us:

Customer Support Hours: Daily, 10:00 AM – 10:00 PM (UAE Time)