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Privacy Policy

VapeCollection.shop (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit or shop on VapeCollection.shop, how we use it, and the choices and rights you have. By using this website or placing an order, you agree to the practices described here.

Last reviewed: September 2026 · Maintained by the Vape Collection Shop team · Adults 18+ only.

Information We Collect

We collect information you give us directly and information generated when you use our website:

  • Contact details you provide when ordering or messaging us: name, phone number, delivery address, and email address (where given).
  • Order details: products purchased, order value, delivery instructions, and communication about your order.
  • Payment information: card payments in Dubai and any online payments are processed by our payment provider at checkout — we do not store your full card details on our servers. For Cash on Delivery and bank transfer orders, we record only the payment method and amount.
  • Age-verification information, where we request proof of age before dispatching an order, as vape products are restricted to adults 18 and over.
  • Technical and usage information collected automatically through cookies and similar technologies, such as pages viewed and general site interactions — see our Cookie Policy for details.
  • Any information you choose to share with us via WhatsApp, phone, or our contact form.

How We Use Your Information

We use the information we collect to:

  • Process, verify, and deliver your orders across the UAE.
  • Confirm you meet the minimum age requirement for purchasing vape products.
  • Communicate with you about your order, delivery, or support request.
  • Handle returns, replacements, and refunds under our Return & Refund Policy.
  • Maintain the security, performance, and functionality of our website.
  • Meet our legal and tax record-keeping obligations under UAE law.
  • Send you order updates and, only where you have opted in, occasional offers or promotions. You can opt out of marketing messages at any time.

Cookies

Our website uses cookies and similar technologies for cart functionality, site performance, preferences, and analytics. You can manage or disable cookies through your browser settings at any time. Full details are in our Cookie Policy.

How We Share Your Information

We do not sell your personal information. We only share it where necessary to run our business and fulfil your order, including with:

  • Delivery and courier partners, to deliver your order to you.
  • Payment processors, to process card and online payments securely.
  • IT, hosting, and website service providers who help us operate VapeCollection.shop.
  • Government authorities or regulators, where required by UAE law — for example, age-restricted product compliance or a lawful request.

Any third party we share information with is only permitted to use it to provide the relevant service to us, and not for their own independent purposes.

Data Retention

We keep your order and account information for as long as needed to fulfil your order, handle any returns or disputes, and meet our legal, accounting, and tax obligations under UAE law. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymise it.

Data Security

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. No method of online transmission or storage is completely secure, but we work to keep your information protected.

Your Rights

Under the UAE’s Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), you have rights over your personal information, including the right to request access to the information we hold about you, ask us to correct inaccurate information, request deletion of your information (subject to our legal retention obligations), and object to or restrict certain uses of your information.

To exercise any of these rights, contact us using the details below. We will respond to legitimate requests within a reasonable timeframe.

Age Restriction

VapeCollection.shop sells age-restricted vape products and is not directed at anyone under 18. We do not knowingly collect personal information from individuals under 18 years old.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, our website, or legal requirements. Updates will be posted on this page with a revised “last reviewed” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Customer Support Hours: Daily, 10:00 AM – 10:00 PM (UAE Time)